Gold Mountain TransportFrequently Asked Questions
Wheelchair & gurney medical transportation FAQs.
Straight answers about how we work — scheduling, discharges, dialysis, pricing, safety, and what door-through-door actually means.
General
What types of medical appointments do you provide transportation for?
Gold Mountain Transport provides non-emergency medical transportation for doctor's appointments, dialysis, physical therapy, chemotherapy, radiation, wound care, pulmonary and cardiac rehabilitation, stroke and rehabilitative services, lab work, outpatient procedures, post-op follow-ups, hospital discharges, and skilled nursing facility transfers. We also handle private-pay trips such as family gatherings, weddings, funerals, and errands.
Do you provide emergency or ambulance transportation?
No. Gold Mountain Transport strictly provides non-emergency medical transportation. If you are having a medical emergency, call 911. We do, however, support area hospitals every day with discharge transportation and by bringing patients in for treatments, procedures, and follow-up appointments.
Which hospitals and facilities do you serve?
We regularly serve Kaiser Permanente Roseville, Sutter Roseville Medical Center, the Sutter Rehabilitation Institute, Sutter Auburn Faith Hospital, Mercy Hospital of Folsom, dialysis centers throughout the region including DaVita and RAI, and skilled nursing, rehabilitation, and assisted living facilities across Placer, Sacramento, and Nevada counties.
Service Areas
What areas do you serve?
Gold Mountain Transport serves Placer, Sacramento, and Nevada counties from our base in Loomis, California. Common service areas include Roseville, Rocklin, Lincoln, Auburn, Loomis, Granite Bay, Folsom, Sacramento, Citrus Heights, Rancho Cordova, Carmichael, Fair Oaks, Orangevale, Grass Valley, Nevada City, and Truckee. We also serve Yolo, Sutter, and Yuba counties.
Do you do long-distance medical transport?
Yes. We handle long-distance medical trips anywhere in California, including out-of-area hospital transfers and returns home. The same driver stays with you for the trip, with the same securement and the same care as a local ride. Call (530) 485-5113 for a quote.
Wheelchair Transportation
Can I travel in my own wheelchair?
Yes. You are welcome to remain in your own manual or electric wheelchair for the entire trip. Our vans are ADA-compliant, with hydraulic lifts or ramps and state-of-the-art securement devices rated for both manual and electric chairs.
Do you handle wheelchair-XL and bariatric riders?
Yes. We operate wheelchair-XL capable vehicles for larger chairs and bariatric riders. Please tell our dispatch team when you book so we assign the right vehicle and the right driver.
Gurney Transportation
Do you provide gurney and stretcher transport?
Yes. Gold Mountain Transport provides gurney and stretcher transport for non-ambulatory and bedridden riders who need to travel lying down. Our vehicles are equipped with securement systems for stretchers, and our drivers are trained to load, secure, and unload stretcher-bound patients safely.
Can you do bed-to-bed transport?
Yes. For gurney riders we handle the trip from the bed at origin to the bed at destination, including hospital discharges, facility transfers, and returns home.
Hospital Discharge
Who provides gurney transport for a hospital discharge?
Gold Mountain Transport provides gurney, wheelchair, and ambulatory discharge transportation across Placer, Sacramento, and Nevada counties. We are open 24 hours a day, including nights and weekends, because discharges do not happen on a schedule. Call (530) 485-5113.
Do you handle same-day discharges?
Yes. Discharges are frequently same-day, and we plan for that. Call us as soon as the discharge is confirmed and we will dispatch as quickly as a vehicle is available.
What levels of discharge transport do you offer?
All three: gurney and stretcher, wheelchair and wheelchair-XL, and ambulatory (sedan) for riders who can walk with minor assistance.
Dialysis & Recurring Rides
Do you provide dialysis transportation?
Yes. We run standing weekly dialysis schedules, typically three days a week, at the same time on the same route. Set it up once and it runs. We serve dialysis centers throughout Roseville, Rocklin, Lincoln, Folsom, Loomis, and the surrounding communities.
Can I get the same driver each time?
We assign the same driver to recurring riders wherever scheduling allows. Familiarity matters, especially for dialysis riders, and we work hard to protect it.
Scheduling & Booking
How much advance notice do you need?
We ask for 24 to 48 hours notice so we can assign the right vehicle and driver. That said, we always try to accommodate short-notice and same-day requests. Call our office at (530) 485-5113 to check availability.
How do I book a ride?
Book online through the request form on this website, or call (530) 485-5113. Tell us where you are going, when, and the type of ride you need. We confirm the details and call the day before.
Should I call for my return ride before my appointment ends?
No. Please call us only once your appointment is actually complete, and we will dispatch a driver right away. If a driver arrives and you are not ready, they may have to leave for another trip, which can mean a longer wait for you.
Will the driver wait during my appointment?
For local trips, the driver will return once your appointment is complete rather than waiting. For out-of-area transports where the driver must wait, a waiting fee applies.
Do you provide after-hours and weekend transportation?
Yes. We are open 24 hours a day, seven days a week, including evenings, weekends, and holidays.
Riders & Companions
Will the driver take me inside?
Yes. Unlike curb-to-curb or door-to-door services, Gold Mountain Transport is door-through-door. We escort you from inside your residence or facility to the vehicle, and we walk you in at your destination, right up to check-in.
Can a family member or attendant ride with me?
Yes. One family member or staff attendant is welcome to accompany you. Please tell our office when you book so we can plan the seating.
Can I bring personal items?
We accommodate reasonable requests. For everyone's safety, we cannot carry unsecured items in the vehicle, and drivers cannot be delayed moving or carrying extra belongings.
Pricing, Payment & Insurance
How do I pay for transportation?
Private-pay clients pay on the day of transport. If you have an established account or a signed Gold Mountain Transport service agreement, you are invoiced according to the terms of that agreement. We also work with medical brokers and facilities.
What forms of payment do you accept?
We accept cash, check, and credit card.
What happens if I need to cancel?
Please contact us as far in advance as possible to cancel or reschedule; there is no charge for reasonable notice. If a driver has already been dispatched or has arrived at your location and the trip does not go ahead, a one-way transport charge applies, which may include mileage depending on your location.
Facilities & Care Teams
Do you work with facilities, case managers, and discharge planners?
Yes. We partner with hospitals, skilled nursing and rehabilitation facilities, assisted living communities, and dialysis centers. We handle recurring schedules without the facility having to chase us, and we coordinate directly with your staff. Email Dispatch@goldmountaintransport.com to set up a partner meeting.
Can you serve as a primary or backup transport provider?
Both. We serve as a primary transport partner for facilities and as an overflow or backup provider when your regular vendor cannot cover a trip.
Safety
How are your drivers trained?
Every driver passes a physical, a background check, and drug and alcohol screening before hire, then completes behind-the-wheel training with a senior driver under management supervision. Drivers are trained on wheelchairs, gurneys, hydraulic lifts, and securement devices, and on how to load, secure, and unload ambulatory, wheelchair, and stretcher-bound riders. Re-certification and random testing are ongoing.
Are your vehicles ADA compliant?
Yes. Every vehicle in our fleet is ADA approved and equipped with a side or rear-mounted hydraulic lift or electric ramp, plus securement devices rated for manual and electric wheelchairs and stretchers.
Are you licensed and insured?
Yes. Gold Mountain Transport is fully licensed and insured, a certified Minority Business Enterprise, an Equal Opportunity Employer, and a member of the United Medical Transportation Providers Group.
Why Gold Mountain
Why choose Gold Mountain Transport?
We were founded by Ramases Gousheh, a licensed flight and ambulance paramedic of more than 14 years, and his wife Andrea. We are door-through-door rather than curb-to-curb. We are open 24/7. We are highly rated on Google by riders across the region, who most often mention punctuality, kind staff, and wheelchair accessibility. And if we say we will be there at 8:15, we will be there at 8:15.
Still have a question?
Call us. A real person answers, 24 hours a day.